** The above time for delivery is listed as a guideline only. Actual delivery times may vary based on the item. The guideline above takes into consideration the processing of your order, verification, packaging, preparation and pick up. We do our best to get your order to you as fast as possible but can not guarantee delivery times.
Note: UPS will not deliver to P.O. Boxes and they do not deliver on Saturdays, Sundays or holidays.
Currently we do not offer Overnight Delivery Services
All orders shipped to TN will automatically be assessed sales tax.
100% RETURN OR EXCHANGE GUARANTEE
Returns and exchanges are sometimes inevitable. That's why we have a 100% Guarantee! If for any reason you wish to return or exchange an item you have ordered, you may do so as long as the following conditions are met:
1. Product must not show any evidence of wear and the original tags must be attached.
2. Items must be returned within 30 days of receiving your order.
Other important Return/Exchange Information: 1. Make sure you send your return to:
Gilley's Western Store
7690 West Andrew Johnson Highway
Mosheim, TN 37818
423-422-6800
2. Original shipping and handling charges are non-refundable and exchanges may incur additional shipping charges. The shipping carrier you choose to return your package is your choice. Yet, we recommend you send back your package through a carrier such as UPS or FedEx that allows you to track your returning package.
3. Allow 2-4 weeks for your return or exchange to be processed. It may be sooner.
